FAQ and support
General
Section titled “General”What is Lupyd?
Section titled “What is Lupyd?”Lupyd is a secure platform that combines social interaction, content creation, and business connectivity, with a strong focus on privacy and encryption.
Is Lupyd free?
Section titled “Is Lupyd free?”Lupyd is free to use, with optional premium features. See pricing.
How do I create an account?
Section titled “How do I create an account?”Install the app (see Installation) and follow the sign-up flow.
Privacy and security
Section titled “Privacy and security”Does Lupyd sell user data?
Section titled “Does Lupyd sell user data?”No. Lupyd does not sell or share user data with third parties.
Are my messages secure?
Section titled “Are my messages secure?”Yes. Direct messages are end-to-end encrypted with the Signal protocol and group messages with the MLS protocol. Lupyd’s servers only relay encrypted data and cannot read your messages.
Who can see my profile?
Section titled “Who can see my profile?”You control your visibility under privacy settings.
Features and usage
Section titled “Features and usage”Can I use Lupyd for business?
Section titled “Can I use Lupyd for business?”Yes. Lupyd supports both individuals and businesses (B2B and B2C).
Which devices are supported?
Section titled “Which devices are supported?”Android, iOS, Windows, Linux, macOS, and the web. You can use up to five devices on one account at the same time.
Support
Section titled “Support”Need help with your account, messaging, group chats, or app performance?
- Use Settings → Help and support in the app to report a problem or contact support.
- Check platform troubleshooting for quick fixes.